Discovery Health Medical Scheme strives to pay your claims as quickly and as accurately as possible. If you have paid a claim up front, you need to provide proof of payment in order to be refunded. We will only accept the following as proof of payment:
A receipt
An internet bank transaction
A “Paid” stamp on your claim
Wording in your claim indicating that you, the member or patient have paid
Credit column on the claim with an amount showing
This will ensure timely and correct payment of your claim.
Remember you can submit your claims using one of these ways:
Smartphone app - Submit your claims using the Discovery app for iOS and Android devices. Use the camera on your phone to take a picture of your claim, and submit it using the app. Download the app here.
Upload – On your laptop, PC, smartphone or tablet, go to www.discovery.co.za. On the menu, hover over Health and click on “Claims” then select upload your claims. Upload now and follow the steps. We accept popular file formats including TIFF, JPG, PNG, GIF, Doc, Docx and PDF.
Email - scan and email your claims to claims@discovery.co.za
Post - Post your claims to Discovery Claims, PO Box 784262, Sandton, 2146
Claims drop-off boxes – drop off your claims in our drop-off boxes located for your convenience in most pharmacies, medical practices and at Virgin Active and Planet Fitness gyms nationwide.
If your healthcare professional has already sent us the claim, you do not have to send us another copy.
Our website and Smartphone app allows you to track your claim anytime anywhere. You can also view your claim statement online.
Whenever we process a claim from you or your healthcare professional, we’ll send you a notification within a few days that shows how we will pay your claim. You can tell us your claims notification preference.
A receipt
An internet bank transaction
A “Paid” stamp on your claim
Wording in your claim indicating that you, the member or patient have paid
Credit column on the claim with an amount showing
This will ensure timely and correct payment of your claim.
Smartphone app - Submit your claims using the Discovery app for iOS and Android devices. Use the camera on your phone to take a picture of your claim, and submit it using the app. Download the app here.
Upload – On your laptop, PC, smartphone or tablet, go to www.discovery.co.za. On the menu, hover over Health and click on “Claims” then select upload your claims. Upload now and follow the steps. We accept popular file formats including TIFF, JPG, PNG, GIF, Doc, Docx and PDF.
Email - scan and email your claims to claims@discovery.co.za
Post - Post your claims to Discovery Claims, PO Box 784262, Sandton, 2146
Claims drop-off boxes – drop off your claims in our drop-off boxes located for your convenience in most pharmacies, medical practices and at Virgin Active and Planet Fitness gyms nationwide.
If your healthcare professional has already sent us the claim, you do not have to send us another copy.
Our website and Smartphone app allows you to track your claim anytime anywhere. You can also view your claim statement online.
Whenever we process a claim from you or your healthcare professional, we’ll send you a notification within a few days that shows how we will pay your claim. You can tell us your claims notification preference.
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